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    Service
Warranty

Wondcon guarantees new equipment other than accessories to be free from defects in workmanship and materials for a periodDifferent product,have different warranty) from date of shipment under normal use and service.

Return Policy

Service Claim ProcedureContact the Service Department by a Service Claim Form with detailed information of the problem. Please provide the model number, serial number, and a brief description of the reason for return, a clear picture for showing the problem is a better evidence.

Freight Policy

Out of box failure: The device proves to be defective but it has never worked after reaching to distributors/ customers within warranty, then Wondcon will pay for the freight in both directions.Within warranty period: The distributors/customer is responsible for the freight of the device which is shipped to Wondcon for repair. Wondcon is responsible for the freight from Wondcon to the distributor/customer.After warranty period: The customer undertakes any freight for returned device.

Technical Training

Wondcon provides free technical & service training to the technical & sales staff of distributors for the related products and will further provide technical assistance via e-mail, MSN or Skype as requested by the distributors.

The training will be negotiated according to the actual situation.

Technical Support If you have any questions about maintenance, technical specifications or malfunctions of devices, do not hesitate to contact us immediately.

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